A growing number of consumers have reported serious issues with TCL Full HD Android Smart TVs following a recent software update that rendered their devices unusable. According to user complaints, the TV stops functioning properly after the update, and when customers contact TCL service centers, they are advised to replace the motherboard — without any physical inspection. In many cases, customers are asked to pay a high replacement cost along with additional service charges. Consumers say this practice amounts to fraud and deception, as the company’s representatives appear to be taking advantage of software faults to charge excessive repair fees. The issue has sparked frustration among users who believe their consumer rights are being violated. Users are now urging authorities to launch a full investigation into the matter and take action against those responsible to protect the public from further financial losses.

One customer, Mohammad Amin, stated he is ready to provide all relevant proof and communication records to expose the fraudulent behavior and ensure accountability within the company.